General conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE TERMS AND CONDITIONS Montagne Sensation / Annecy Canyoning

1/ PARTICIPATION: To participate in our activities, you must be in good health and without medical contraindications for the chosen activity; you must meet the minimum age requirements and the conditions indicated below; canyoning is a whitewater activity; therefore, you must be able to swim at least 50 meters and be able to submerge yourself. However, you must be aware of the risks inherent in all our activities, which take place in an unsafe natural environment. Each participant must follow the instructions of the professional supervising them.

2/ MINORS: Parental or Group Authorization: For any unaccompanied minor, regardless of the activity, parental authorization or group authorization for any organization entrusting minors to us is required. For canyoning, children under 10 years of age must be accompanied by a parent or adult guardian.

3/ EQUIPMENT: The equipment and materials provided by Montagne Sensation are approved and comply with current safety standards. Additional equipment not provided but required for the activity will be indicated upon booking.

4/ SUPERVISION: Our instructors, mountain leaders, and guides are state-certified. Participation in activities is subject to their discretion, based on the participants' mental, physical, and athletic abilities.

5/ SAFETY: Before each departure, a briefing on equipment use and basic safety rules is provided. The feasibility of any program is subject to the discretion of the instructors, leaders, and guides, who will take into account weather conditions and the participants' individual ability to complete it.

6/ WEATHER CONDITIONS: All our activities take place outdoors; therefore, weather conditions are taken into account but are in no way a reason for cancellation by the client. These are at the sole discretion of the professional supervising the activity. No refunds will be made if the activity is provided by Montagne Sensation.

7/ PERSONAL EFFECTS: Montagne Sensation declines all responsibility for loss, damage, or theft of your personal belongings at the canyoning base or on the activity sites. Valuables are strongly discouraged.

8/ INSURANCE: Safety and preventive measures are our primary concerns. Montagne Sensation has Professional Liability Insurance for these activities. We strongly recommend that each participant have individual liability insurance. INSURANCE: Safety and preventive measures are our primary concern. Montagne Sensation has professional liability insurance for these activities. We strongly recommend that each participant purchase personal liability insurance and adequate medical and emergency coverage.

9/ REGISTRATION AND PAYMENT TERMS: Registration for activities and related services is by reservation at our sales offices, subject to availability. All registrations will be processed upon receipt of a 30% deposit. For any registration made between 20 days and the date of the service, the full amount of the service will be due. By registering, you acknowledge having read and accepted our general terms and conditions of sale. In the case of group or multi-person registrations, the subscriber agrees to communicate this information, general terms and conditions of sale, and all documentation to all participants.

10/ CANCELLATION BY THE CUSTOMER: Any cancellation by you before the start date of the activity must be sent to us by registered letter with acknowledgment of receipt; The date of the acknowledgment of receipt of this letter will be used as proof for the invoicing of cancellation fees. In the event of cancellation more than 30 days before your activity, the sums paid will be refunded, less a fixed amount of thirty euros (€30) per file. Cancellations made more than 30 days before your activity will result in the following deductions: from 30 to 21 days: 30% of the amount; from 20 to 8 days: 50% of the amount; from 7 to 2 days: 90% of the amount; Less than 2 days: 100% of the amount. If it is impossible to carry out the activity, you can propose another person, provided that they meet the same conditions, without presuming the booking fees already incurred in your name, which would therefore remain due. You are required to inform us between 7 and 15 days before the activity. Any cancellation or withdrawal less than two days before the activity will not result in a refund. Any service interrupted or not used by the participant or subscriber, regardless of the reason, will not be refunded.

11/ CANCELLATION BY "Montagne Sensation/Annecy Canyoning": The team of state-certified guides reserves the right to modify, with or without notice, any program due to weather conditions or safety issues. Consequently, replacement activities may be organized without any right to compensation. If Montagne Sensation is forced to cancel an outing, for whatever reason, participants will be fully refunded without any right to compensation. If you cancel an activity completely, for any reason, participants will be fully refunded without being entitled to any additional compensation.

12/ OUR RATES INCLUDE: Logistics, organization, supervision by a qualified instructor, and specific equipment.

13/ OUR RATES DO NOT INCLUDE: Additional equipment rental, photos and videos, meals, accommodations, drinks, and personal expenses.

14/ AUDIOVISUAL PROPERTY AND IMAGE RIGHTS: By participating in one of our activities, you expressly and without restriction agree to the use of your image for promotional and advertising purposes on all our "print" media and modern communication and telecommunications tools (videos, photos, websites, social media), unless you request it in writing by registered letter with acknowledgment of receipt and a photo for your identification. In accordance with Law No. 78-17 of January 6, 1978, relating to information technology, data files, and civil liberties, you have the right to access, rectify, or delete information concerning you.

15/ SPECIAL RATE: Offer cannot be combined and is granted subject to conditions; payable in advance and non-refundable. SPECIAL

16/ ALCOHOL AND DRUGS: It is prohibited to participate in our activities while intoxicated or under the influence of drugs. Doing so will result in exclusion from the activity, without refund or compensation.

17/ GIFT VOUCHER: The purchase of a gift voucher is valid for one year but can be used within the seasonality of the activity. It can be redeemed by specifying its code when booking your appointment. It will not be refunded or exchanged under any circumstances. It is not nominative, however, the recipient must be able to participate in the offered activity and must have read and accepted our Terms and Conditions when booking.

Copyright © Montagne Sensation